Managing your company’s technology is one of the most consequential decisions a business leader can make. Your company’s long-term stability will depend on whether you choose in-house IT staff or managed IT services. This is true whether you want to streamline operations, make a plan, or make sure systems run smoothly.
Usually, business leaders don’t think about IT until something goes wrong, like a server going down, software crashing during a presentation, or a phishing email stealing private information. By that time, the damage had already occurred. Putting out fires instead of stopping them is the trap of reactive IT support.
You hired someone else to handle your IT so that you wouldn’t have to spend hours searching for help desk tickets or stressing out about downtime during busy business hours. But it appears your outsourced IT provider is giving you more trouble than they’ve been fixing recently.
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