Privacy Policy

Last updated: January 2026

Plexus Technology values your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Employer or organization name
• Job title or role
• Other information voluntarily submitted through forms or service interactions

Technical Information

• IP address
• Browser type
• Device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

2. How We Use Information

We use collected information to:

• Provide managed IT services and support
• Communicate operational and service related information
• Send account notifications, security alerts, service updates, and appointment reminders
• Respond to inquiries and support requests
• Maintain system security and audit activity
• Improve our services and website functionality
• Comply with legal and contractual obligations

3. SMS and Mobile Communications

When a mobile phone number is provided through the Plexus SMS opt-in form, Plexus Technology may use it to send operational and transactional text messages related to services requested or received, including messages sent by autodialer or automated technology where applicable. These messages may include account notifications, security alerts, service outages, identity verification, appointment reminders, technician ETAs, secure password-sharing links, and support related communications.

Message frequency may vary. Message and data rates may apply.

Users may reply STOP at any time to opt out of SMS communications or HELP for assistance.

SMS opt-in data, consent records, and mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share SMS opt-in data and mobile information with service providers only as needed to deliver the messaging service, such as messaging platforms, phone companies, and vendors that assist with message delivery and support operations.

4. Information Sharing and Disclosure

We do not sell or rent personal information.

We may share information only in the following circumstances:

• With service providers who assist in delivering our services under confidentiality obligations
• To comply with legal requirements or lawful requests
• To protect the rights, property, or safety of Plexus Technology, clients, or others
• As required by contractual obligations with client organizations

Mobile phone numbers, SMS opt-in data, and consent records are not shared with third parties for marketing or promotional purposes and are not shared for purposes unrelated to providing the services of the SMS messaging campaign.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website performance, analyze usage, and enhance user experience. You may control cookie preferences through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to personal information
• Request correction or deletion of information
• Withdraw consent where applicable
• Opt out of SMS communications by replying STOP

Requests may be submitted using the contact information below.

9. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites. We encourage reviewing their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be reflected by the “Last updated” date at the top of this page. Continued use of our services constitutes acceptance of the revised policy.